Shipping policy
All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Mugs are shipped seperately to other items!
|
Shipping option |
Estimated delivery time |
Price |
|
Royal Mail Tracked 48 - Large Letter |
2 to 3 business days |
£4.50 |
| Royal Mail Tracked 48 - Parcel (for mugs and other large items) |
2 to 3 business days | £6.50 |
International Shipping
Please be aware that international shipping dependent on your country. All parcels are shipped via Royal Mail / Parcelforce
Shipping charges for your order will be calculated and displayed at checkout.
|
Shipping option |
Estimated delivery time |
Price |
|
International Standard Tracked |
Europe: 3-5 Working Days |
£15.00 |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. You are responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact me at [email protected] with your name and order number, and I'll look into it for you.
You can track your parcel here: www.royalmail.com/track-your-item
Refunds, returns, and exchange.
In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. I address these on a case-by-case basis but will try my best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact me at [email protected]